Ce curier folosiți pentru livrări?
Folosim Fun curier, Urgent Cargus si Same day. Căutăm mereu solutii mai bune pentru ca livrarile sa se desfasoare in conditii optime.
In cat timp se livreaza comenda la adresa data?
Compania ofera 3 tipuri de servicii: livrare standard, in aproximativ 2-4 zile lucratoare; livrare in 48 de ore; livrare rapida, in ziua urmatoare. Mai multe detalii pe servicile de livrare.
Am plasat o comanda vineri pentru ziua urmatoare, de ce a fost livrata abia Marti?
Serviciile de curierat au Program de Luni-Vineri, si se inchid la orele 16:00. Orice comanda plasata Vineri dupa orele 16:00 este procesata in sistem urmatoarea zi lucratoare iar in Week-end nu se livreaza.
De ce mi se cere plata transportului pentru comanda, din moment ce serviciul standard este gratuit?
Livram oriunde in tara comenzile clientilor nostri si plata transportului standard (la comenzi mai mari de 500 ron) este gratuita, adica este suportata de furnizor sau vanzator (cel care livreaza comanda).
Plata transportului se cere de la client, atunci cand comanda este mai mica de 500 Ron sau Adresa la care se livreaza nu este in aria de acoperire a Companiilor de Curierat si se cere astfel o taxa suplimentara.
De ce nu am primit e-mail de comfirmare dupa plasarea comenzii?
La fiecare comanda plasata, un e-mail se trimite automat. Va rugam sa verificati in toate fisierele. Pot interveni unele erori de care nu suntem raspunzatori si de aceea va rugam sa ne contactati daca nu ati primit un astfel de email in 24 ore.
Se poate ridica un produs de la sediul firmei?
Acest lucru este posibil daca un client doreste acest lucru. Retineti ca, in cazul in care doriti sa va ridicati personal comanda, trebuie sa anuntati acest lucru pentru ca operatorii sa nu preadea la curier produsele comandate.
Am observat pe site-ul dvs. , o diferenta de pret intre cel achitat de catre mine si cel observat pe site, de ce?
Sunt produse care solicita achitarea transportului, iar achitarea fiecaruia produs dorit difera de la locatie la tipul de comanda.
De ce nu pot selecta ziua urmatoare pentru livrare?
Daca ati facut comanda la o ora tarzie, dupa terminarea programului de lucru, comanda dvs nu se mai poate procesa in aceeasi zi, ea poate fi predata la curier doar in urmatoarea zi lucratoare.
Poate fi urmarit coletul cu numarul de comanda si awb?
In email-ul pe care il primiti de la furnizor, aveti detalii referitoare la numarul de comanda, awb si cum puteti urmari livrarea.
Sunt nou, cum pot sa comand?
Daca nu ai un cont, te rugam sa iti faci un cont si apoi poti alege produsul dorit, il adaugi in cos si continui cu Finalizeaza Comanda. Daca nu doresti sa iti faci un cont pe site-ul nostru, poti comanda produse adaugandu-le in cos dar te rugam sa introduci toate datele corecte atunci cand finalizezi comanda.
Ce carduri se accepta?
Se accepta cardurile folosite in Romania de Bancile din Romania.
Ce moneda pot folosi?
Platile sunt acceptate doar in RON- moneda nationala in Romania.
Ce metode de plata pot folosi?
Se poate plati online, cu card sau prin transfer bancar si se mai poate plati cu plata rambur, la curier.
In preturile expuse, este inclus TVA?
Toate preturile expuse, sunt cu TVA inclus.
Cum pot gasi informatii despre un produs?
Poti gasi toate informatiile necesare pe pagina fiecarui produs. Daca doresti si alte informatii, poti suna la telefoanele expuse pe site.
Daca un produs are stoc zero, se poate comanda?
Daca un produs nu este diponibil pe stoc, se poate comanda dar va trebui sa astepti pana ca ajunge in depozitele noastre.
Pot sa fac o comanda la telefon?
Cel mai bine este sa trimiti o comanda online cu toate datele dar daca nu ai aceasta posibilitate, poti suna la telefonul expus pe site si o sa fii ajutat cu ce doresti sa comanzi, dar trebuie sa oferi toate informatiile necesare referitoare adresa de livrare, datele de facturare si metoda de plata.
Will I get same price in store?
Prices between stores and online can vary for promotional purposes. To ensure you get the online price in store, please use the Click&Collect service online.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +44 (0) 203 788 7842.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my part. How long will it take to get in?
tems which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please call call us on +44 (0) 203 788 7842.
Do you price match?
Yes, we now offer a Price Match Promise.
To find out more about our Price Match Promise, click here.
We cannot guarantee price match on product being sold on websites outside of the UK as our pricing structure must accommodate customs, excise and importation costs.
Please contact our Customer Service team via email, or phone on +44 (0) 203 788 7842 if you have a product you wish to discuss.
The item I bought is now in sale, can I get the difference refunded?
As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won’t purchase this item first.
Where is my order?
Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Where do I find the phone number for one of your branches?
You can find details for any branch, in our store locator section. This is located at the top right of every page on our website or Find a store here.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why does my order state available, and then find out I have to wait extra days for delivery?
We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).
Why am I missing an item in my delivery?
There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
Can I pay for a Click&Collect order online?
No, currently we only offer the service to collect and pay in store.
I have a new email address, and I am unable to reset my password. How do I change my password?
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
How do I return an item?
For information on returning an item please Click Here.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on +44 (0) 203 788 7842.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
At Euro Car Parts we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to firstname.lastname@example.org. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.
What do I do if my part is faulty?
All our products are covered under 1 year manufacturer’s warranty or 10,000 miles, whichever comes first (unless otherwise stated on the item page). You need to fill out a warranty claim form, which you can request from our customer services team, and follow the below instructions.
For Click and Collect orders or any orders purchased directly from a Euro Car Parts branch, you will need to contact the branch directly to assist you further in regards to the warranty procedure. The warranty procedure for orders placed online for home delivery needs to be followed/completed as mentioned below. Failure to do so may delay your claim. (2 Sets of the documentation is required)
Complete and return the warranty claim form
Notify us in written the course of action to be taken, description of the issue and mention of all the supportive documents that are to be attached.
Copy of original sales invoice
One set of the above mentioned, to be kept inside the box with the goods and the second set to be placed on top of the box and has to be sent to the below mentioned head office address.
Euro Car Parts T1 (Attn of Customer Service Department)
Birch Coppice Business Park,
Danny Morson Way,
Once it is received by us we will log it in the system for the warranty procedure to be initiated and the warranty reference number would be sent via email for your future reference.
The goods will be sent back to our suppliers for inspection and based on the results of the inspection, we will reach a decision.
Please note that it would take approximately 4 – 6 weeks and we only offer a manufacturer warranty for any items that fail to operate to the stipulated standards during the warranty period.
We also recommend reading the information on https://www.eurocarparts.com/terms-and-conditions (Section 14)
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on email@example.com.